All orders are shipped requiring direct signature upon delivery. If you would like to release signature please choose that option at checkout.

Should you request delivery without signature, you assume full liability for the package as soon as it is handed to the courier service.

Shipping charges are non-refundable. If package is refused or returned undeliverable, all round-trip shipping costs will be deducted from refund.

Returns must be received by Pachute within 15 calendar days of original order date.

FULL PRICE items qualify for REFUND to original form of payment

SALE items qualify for STORE/WEB CREDIT in the form of a gift card
Items designated as "FINAL SALE" may not be returned for any credit

Please ship to: Pachute, 57 West 84th Street, New York, NY 10024

Items returned must be unworn, unstained, unwashed, unaltered and in perfect condition, with all tags still attached. Shoes must be in original, undamaged box.
Pachute reserves the right to refuse returns at its sole discretion.

INTERNATIONAL POLICY

At this time, we are unable to accommodate returns on international orders.

All import duties and taxes are the buyer's responsibility. Buyer assumes full liability for the package as soon as it is handed to the courier service.

If package is refused or returned undeliverable, no refund or credit will be issued by Pachute.