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(Continental United States + Hawaii + Alaska) 


  • Returns must be received by Pachute within 15 calendar days of original order date

    • FULL PRICE items qualify for REFUND to original form of payment.

    • SALE items are FINAL SALE only and may not be returned for any credit.

  • Please ship to: Pachute, 57 West 84th Street, New York, NY 10024

  • Items returned must be unworn, unstained, unwashed, unaltered and in perfect condition, with all tags still attached.

  • Shoes must be in original, undamaged box.

  • Pachute reserves the right to refuse returns at its sole discretion.


  • Shipping charges are non-refundable.

  • If package is refused or returned undeliverable, all round-trip shipping costs will be deducted from store/online credit.


  • At this time, we are unable to accommodate returns on international orders.

  • All import duties and taxes are the buyer's responsibility.

  • Buyer assumes full liability for the package as soon as it is handed to the courier service.

  • If package is refused or returned undeliverable, no credit will be issued by Pachute.